Privacy Policy
Effective Date: January 1, 2026 • Craftory Hardware Engineering Solutions
Craftory respects your privacy. This policy explains what information we collect when you browse our catalog, request engineering project quotes, or purchase IoT kits, and how we use and protect it.
1. Information We Collect
Account & Contact Data: Name, email address, phone number, and delivery address provided during registration, quote requests, or checkout.
Project Requirements: Technical specifications, branch, domain, and scope details you share through custom engineering quote forms. These are used solely to prepare quotations and fulfill orders.
Order & Payment Data: Order history and payment status. We do not store full card or UPI credentials — payments are processed securely by our payment partner (Razorpay).
Technical & Usage Data: Device, browser, and interaction data collected via standard analytics to improve site performance and accessibility.
2. How We Use Your Information
To process orders, prepare quotations, and deliver hardware & digital deliverables.
To provide order tracking, milestone updates, and customer support.
To send transactional communications related to your purchases and account.
To comply with applicable tax, accounting, and legal record-keeping obligations.
3. Data Sharing & Third Parties
We share data only with service providers necessary to operate the platform — payment processing (Razorpay), shipping/logistics partners, and email/notification providers. We do not sell your personal information. Aggregate, non-identifiable data may be used for analytics.
4. Data Security & Retention
We use industry-standard encryption (HTTPS), access controls, and secure session handling to protect your data. Account and order records are retained for the period required by law and for legitimate business purposes such as warranty and support.
5. Your Rights & Choices
You may request access to, correction of, or deletion of your personal data by contacting our support team. You can update your profile and communication preferences from your account settings at any time.
6. Contact
For privacy-related requests, write to our support team via the contact page. This policy may be updated periodically; the latest version will always be published here with a revised effective date.